Exchange, Returns, and Refunds

Returns & Exchanges

Returns and exchanges will be accepted only under the following conditions:

  1. If the order was damaged during transit.
  2. If an incorrect item was delivered.

To process a return, ensure the product meets the following criteria:

  • The product is in its original, unused condition and retains its original packaging.
  • The barcode tag remains intact and has not been tampered with.

Please share an image of the parcel and product via WhatsApp or email promptly for further assistance.

Refunds

  • Refunds are applicable only for packages lost in transit.
  • The refunded amount will be credited back to the original payment method. Please note that banks or credit card providers may take additional time to process and reflect the refund in your account.

    Domestic Refund Timeline:
    Refunds for domestic transactions typically take 5–7 bank working days to be processed after the return is confirmed or the cancellation is approved. Working days exclude weekends and public holidays.

    Please Note:

    The actual time may vary depending on your bank or payment provider.

    You’ll receive a confirmation once the refund has been initiated.

    If the refund does not reflect within the expected timeframe, you may want to contact your bank or the merchant's customer service.

    International Refund Timeline:
    Refunds for international transactions are typically processed within 10–12 bank  working days from the date the return is confirmed or the cancellation is approved. Working days exclude weekends and public holidays.

    Important Notes:

    International banking systems and currency conversions may cause additional delays.

    You’ll receive a notification once the refund has been initiated.

    If the refund does not appear in your account after 12 working days, please contact your payment provider or reach out to our customer support team for assistance.

Refunds are not applicable in the following cases:

  1. If an incorrect or outdated delivery address was provided.
  2. If the address format was invalid, such as PO Box addresses.
  3. In the case of three failed delivery attempts by the courier service.
  4. If the recipient refuses to accept the package.
  5. For sizing issues; please carefully review the size guides before placing your order.
  6. If products are returned used, worn, or damaged.
  7. For minor colour or design differences; as our items are handmade and use natural stones, slight variations from the website images may occur.
  8. For jewellery that is neither faulty nor damaged.
  9. For customised jewellery, as these items are not eligible for returns or refunds.

Cancellations are not permitted once an order has been placed.