Exchange, Returns, and Refunds
Returns & Exchanges
Returns and exchanges will be accepted only under the following conditions:
- If the order was damaged during transit.
- If an incorrect item was delivered.
To process a return, ensure the product meets the following criteria:
- The product is in its original, unused condition and retains its original packaging.
- The barcode tag remains intact and has not been tampered with.
Please share an image of the parcel and product via WhatsApp or email promptly for further assistance.
Refunds
- Refunds are applicable only for packages lost in transit.
- The refunded amount will be credited back to the original payment method. Please note that banks or credit card providers may take additional time to process and reflect the refund in your account.
Refunds are not applicable in the following cases:
- If an incorrect or outdated delivery address was provided.
- If the address format was invalid, such as PO Box addresses.
- In the case of three failed delivery attempts by the courier service.
- If the recipient refuses to accept the package.
- For sizing issues; please carefully review the size guides before placing your order.
- If products are returned used, worn, or damaged.
- For minor colour or design differences; as our items are handmade and use natural stones, slight variations from the website images may occur.
- For jewellery that is neither faulty nor damaged.
- For customised jewellery, as these items are not eligible for returns or refunds.